SJP refunds client's ongoing advice fees after absence of review

In a Financial Ombudsman Service (FOS) decision dated 23 December, Mr B filed a complaint about advice given by a partner at SJP to transfer his pension, alleging it was negligent and resulted in financial loss. He also claimed that, despite paying ongoing advice fees, he received no annual reviews and sought a full refund of charges since the inception of his SJP plan. Mr B had a fixed-term annuity with a provider which matured in May 2019, so then consulted an SJP-affiliated adviser about transferring his annuity to SJP to access greater flexibility. After reviewing Mr B's financ...