It is not a ‘must’ for the advice industry to adopt artificial intelligence (AI) but it can be used to bring efficiencies to the financial planning process and the technology will improve over time, delegates heard.
Speaking at Morningstar Investment Conference today (1 May), NextGen Planners director and head of partnerships Rohan Sivajoti noted how the advice industry is in a good place so AI does not ‘have' to be used - but it can leverage services. "AI right now is the worst it will ever be," he said. Things in the industry are good so at present there is no ‘must' when thinking about implementing AI into an advice business, according to Sivajoti "You are not struggling for clients, so it is a great place to be." Sivajoti gave the example of using the Otter.ai package for recording clie...
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