PA360: Firms must ditch shortcuts to 'organically build team culture'

Speaking on a panel about best business practices at PA360 yesterday (25 April), Saltus partner and chief people officer Kathryn Kendall said "it is about time firms took the time to organically build their culture". "Listen and act on the feedback. Word of mouth in this industry is very important," she told delegates. Kendall said individual conversations with employees can help firms "really understand what matters to them and they will keep those employees for decades". She also said Saltus is "acknowledging that some advisers want to rapidly progress their careers, whilst some ...