Advisers' satisfaction with providers on an overarching decline

‘Whatever the reason it is clear that advisers expect better’

Hope Coumbe
clock • 1 min read

Advisers’ satisfaction with providers has dropped across all seven aspects of service measured by Defaqto in its latest research.

The 2024 Pension Service Review report, published by Defaqto yesterday (14 February), crunched data from advisers' feedback on seven satisfaction indices when it came to provider performance in the 12 months to September 2023. The indices were: product and proposition; pension freedom servicing; existing business administration; new business servicing, online services, provider strength and brand; and provider staff. Defaqto found satisfaction has declined for all categories by an average of 8% with existing business administration, new business servicing, and online services dropping...

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