Advisers warned not to be 'Consumer Duty zombies'

The trade association said that while the majority of firms have embraced the Financial Conduct Authority's (FCA) advice that the Consumer Duty should be taken seriously, it said it expects there may still be a few firms that have yet to act. PIMFA has also urged advisers to access Consumer Duty resources. It has published a Consumer Duty paper, in partnership with KPMG, DAC Beachcroft, Shoosmiths and Altus Consulting, which focuses on sharing insights about the regulation. The paper includes a summary of the Consumer Duty requirements and some of the challenges firms face, practical ...