Advisers urged to assess communications ahead of Consumer Duty

Hymans Robertson Investment Services (HRIS) has found that over a third (37%) of clients rate the performance of their IFA purely by quality of communications. The firm has called on advisers to assess their communications before the Consumer Duty deadline on 31 July, stating it would help them understand if they are meeting the needs of their clients. HRIS' research also found that more than a third (37%) of consumers say they would like a summary of key points added to the communications they receive, and a quarter would like less jargon. Chief investment officer William Marshall...