Compliance specialist warns firms not to ignore FCA priorities  

Non-compliance to Consumer Duty is ‘not an option’ for advice businesses

Julia Bahr
clock • 2 min read

The Financial Conduct Authority (FCA) is taking a hard line on Consumer Duty with the flurry of ‘Dear CEO’ letters it is issuing, according to compliance specialists B-Compliant.

Last week, the regulator wrote to financial advisers to highlight the focus it is placing on consumer protection and the standards of care firms give customers. This ‘Implementing the Consumer Duty' letter followed correspondence in December that summarised its priorities for the sector, particularly in relation to the recently announced thematic review of pension advice, defined benefit redress and wind down planning. B-Compliant director Vicky Pearce said: "We are seeing a number of these letters being issued to firms. While they contain nothing new, they demonstrate just how signif...

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