Tech innovation could see client costs could fall by 'third in five years'

Speaking at the Empowering Advice Through Technology 2023 conference on 26 January, Seccl chief executive (CEO) David Ferguson said there was a great opportunity to take cost out of the customer journey through better utilisation of technology. He said: "There is an end-to-end chain here that costs the customer far too much in this country. But it could fall by a third in five years. You have the opportunity to transform the costs of advice." Ferguson, who previously founded and ran Nucleus, said this was especially the case across the platform market as well as in the asset managemen...