How to handle vulnerable clients and comply with Consumer Duty rules are among the top queries raised by advisers in the last quarter, according to Valid Path.
According to the IFA network, ongoing impacts from the pandemic have resulted in many more people falling into the category of ‘vulnerable clients', adding to pressures. ValidPath said it expected advisers to increasingly need support with how to identify clients' vulnerabilities, particularly as guidance changes were made to support Consumer Duty regulation. ValidPath financial advice and compliance director Nicola Butterworth said the increase in adviser queries over the past years was "no surprise" in a constantly changing regulatory landscape. "As the Financial Conduct Authorit...
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