Standard Life writes to adviser's client claiming firm 'no longer authorised'

‘A dispiriting experience’

Julia Bahr
clock • 2 min read

A client of Leicester-based advice firm Handford Aitkenhead & Walker has received an automated letter from a provider containing false information about the firm's regulatory status.

Due to a "system error", the letter from Standard Life said the regulator had cancelled the IFA's authorisation. It said: "We have removed the authority for Hunter Aitkenhead and Walker Ltd as they are no longer authorised under the FCA on the Financial Services Register." Managing director and Chartered financial planner at Handford Aitkenhead & Walker, Alasdair Walker, was contacted by his client who had scanned and emailed the letter to him, after feeling "understandably concerned". Walker told Professional Adviser that he immediately reached out to Standard Life. "They were very a...

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