Standard Life writes to adviser's client claiming firm 'no longer authorised'

‘A dispiriting experience’

clock • 2 min read
"It absolutely beggars belief that a letter with a statement as strong as this could go out with no fact-checking or human intervention. It takes 30 seconds to type in our old company name and see the current authorisation status of the business," Alasdair Walker, managaing director at Handford, Aitkenhead and Walker said
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"It absolutely beggars belief that a letter with a statement as strong as this could go out with no fact-checking or human intervention. It takes 30 seconds to type in our old company name and see the current authorisation status of the business," Alasdair Walker, managaing director at Handford, Aitkenhead and Walker said

A client of Leicester-based advice firm Handford Aitkenhead & Walker has received an automated letter from a provider containing false information about the firm's regulatory status.

Due to a "system error", the letter from Standard Life said the regulator had cancelled the IFA's authorisation. It said: "We have removed the authority for Hunter Aitkenhead and Walker Ltd as they...

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