The appetite for AJ Bell’s new app-based platform Touch, offering an entirely digital service model for clients, might have been questioned before but the pandemic has firmly established peoples' reliance on virtual interactions, says Billy Mackay, MD of AJ Bell’s adviser platform Investcentre.
The app is built on the premise of all-digital proposition, which will allow advisers to virtually interact with clients on all aspects of the process including making investment recommendations, having that investment recommendation approved, and having the audit trail of those decisions all carried within the app, Mackay told Professional Adviser. "I use the example of my 75-year-old mother-in-law who will go nowhere without her iPad," he said. "She lives on her iPad and will not leave the house without it because she keeps in touch with friends on it. "So the whole concept is in te...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes