Client not informed DFM service ceased after IFA bought by consolidator AFH - ombudsman

‘Poor service’

clock • 3 min read
Client not informed DFM service ceased after IFA bought by consolidator AFH - ombudsman

The Financial Ombudsman Service (FOS) has sided with a client who complained he was not informed of changes to the management of his self-invested personal pension (SIPP after his IFA was bought by consolidator AFH Independent Financial Services.

Mr B, kept anonymous by the ombudsman, claimed he unknowingly stopped receiving his DFM services after his IFA was sold to AFH. In 2017, Mr B was advised by his IFA to transfer several of his personal...

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