FOS sets £291m budget for 2022/23 for transformation

Improving productivity and customer satisfaction

Ayesha Venkataraman
clock • 4 min read

The Financial Ombudsman Service (FOS) has set a £291.7m budget for 2022/23 with a compulsory jurisdiction levy increased by £10m to £106m as it works towards overhauling its operating model.

The organisation's plan and budget, published on Wednesday (30 March), also set a voluntary jurisdiction levy of £700,000 - down from £760,000 in 2021/22 - while its individual case fee for the year will remain at £750. It also planned to reduce the number of free cases to businesses that are part of the FOS's group from 50 to 15, and those not part of the group will get three - down from 25 - at no charge. This reduction is estimated to raise £11m. In March last year, it set a £260m budget for 2021/22 with a compulsory jurisdiction levy of £96m as it predicted a large increase in pos...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

How considering vegetable peelers can inform your product design

How considering vegetable peelers can inform your product design

FCA released two reports to mark the third birthday of Consumer Duty

Alison Gay
clock 31 July 2026 • 4 min read
Andy Wealthall: Is there still a place for annual suitability reviews?

Andy Wealthall: Is there still a place for annual suitability reviews?

'We shouldn't solve one problem by creating another'

Andy Wealthall
clock 30 July 2026 • 4 min read
Why the smartest advisory firms are getting ahead of the FCA on non-financial misconduct

Why the smartest advisory firms are getting ahead of the FCA on non-financial misconduct

'September is a starting point, not the finish line'

Gemma McCall
clock 29 July 2026 • 5 min read