Client 'unreasonably' denied switch to cash before pandemic - ombudsman

Mrs H, in her 60s but kept anonymous by the ombudsman, said that concerns over a potential outbreak of Covid-19 in February 2020 led her to the decision to move her invested personal pension into a "wholly safe holding like cash". She had transferred here occupational pension into the personal pension in 2019. The decision is among a number of recent cases where a client has complained their adviser did not let them disinvest in the run-up to the pandemic over volatiliy concerns, that have made it to the ombudsman's door.  The Financial Ombudsman Service (FOS) recently sided with St J...