Client 'unreasonably' denied switch to cash before pandemic - ombudsman

Pandemic related concerns

clock • 3 min read
Client 'unreasonably' denied switch to cash before pandemic - ombudsman

The Financial Ombudsman Service (FOS) has sided with a client, who complained Abbey Financial Services had misled her in the course of her attempt to move her personal pension investments into cash.

Mrs H, in her 60s but kept anonymous by the ombudsman, said that concerns over a potential outbreak of Covid-19 in February 2020 led her to the decision to move her invested personal pension into a "wholly...

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