Two in five savers have had a 'difficult' pension transfer

40% 'would not transfer again'

Holly Roach
clock • 1 min read

Two fifths of savers have a bad pension transfer story and feel that due to their experience, they would not attempt another transfer, according to PensionBee research.

The firm revealed 42% of savers who have previously tried to change pension provider found the transfer process "so difficult" that they have been put off attempting another. PensionBee also found more than half (51%) of savers cited "some kind of difficulty" with accessing support from their provider during the transfer process, while 22% reported long waiting times and 9% gave up after multiple failed attempts. Additionally, 50% who attempted to transfer a defined contribution pension were required to complete paperwork, with more than a quarter (27%) having to complete multiple set...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

Adviser chases Hartley Pensions for ten months over clients' SSAS transfer

Adviser chases Hartley Pensions for ten months over clients' SSAS transfer

Takes case to The Pensions Ombudsman

clock 10 September 2026 • 2 min read
Pension changes to impact more than half of advised clients

Pension changes to impact more than half of advised clients

Advisers’ biggest concern is not understanding the pension IHT rules

Sophia Panayi
clock 09 September 2026 • 2 min read
HMRC updates on information sharing for IHT on pensions

HMRC updates on information sharing for IHT on pensions

Second technical note

Alex Levy
clock 01 September 2026 • 2 min read