Two in five savers have had a 'difficult' pension transfer

40% 'would not transfer again'

Holly Roach
clock • 1 min read

Two fifths of savers have a bad pension transfer story and feel that due to their experience, they would not attempt another transfer, according to PensionBee research.

The firm revealed 42% of savers who have previously tried to change pension provider found the transfer process "so difficult" that they have been put off attempting another. PensionBee also found more than half (51%) of savers cited "some kind of difficulty" with accessing support from their provider during the transfer process, while 22% reported long waiting times and 9% gave up after multiple failed attempts. Additionally, 50% who attempted to transfer a defined contribution pension were required to complete paperwork, with more than a quarter (27%) having to complete multiple set...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

'Caution' required over potential use of pensions for house deposits

'Caution' required over potential use of pensions for house deposits

Research finds the number of retirees living in rented property could treble by 2040

Martin Richmond
clock 23 January 2026 • 4 min read
Hidden 'systemic barriers' perpetuate gender pensions gap

Hidden 'systemic barriers' perpetuate gender pensions gap

Entrenched barriers, not lack of financial confidence to blame

Jenna Brown
clock 23 January 2026 • 3 min read
Mind the (widening) gender pensions gap

Mind the (widening) gender pensions gap

‘A terrifying outcome for women in retirement’

Caitlin Southall
clock 14 January 2026 • 4 min read