FCA pilots digital sandbox to help identify vulnerable customers

Eighth sandbox

Tom Ellis
clock • 1 min read

The Financial Conduct Authority has collaborated with The City of London to pilot a digital sandbox in a bid to help firms tackle challenges caused by the pandemic.

A total of 30 organisations will take part in the pilot sandbox in which they will try to find and develop innovative solutions to fraud and scams, vulnerability, and SME lending. In terms of vulnerability, the FCA wants the firms taking part to explore how advanced analytics can be better used to identify and manage the risk a customer may be vulnerable or about to transition into a state of vulnerability. It also asks whether participating firms can better improve debt advice offered to vulnerable clients. In terms of fraud and scams, the sandbox asks whether financial firms can bet...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Legal director Chloe-Jane Belton: FCA vs Woodford to test the regulatory perimeter

Legal director Chloe-Jane Belton: FCA vs Woodford to test the regulatory perimeter

To be 'a case to watch'

Chloe-Jane Belton
clock 15 June 2026 • 5 min read
Neil Woodford's W4.0 rejects FCA's characterisation and 'regrettable' civil claim

Neil Woodford's W4.0 rejects FCA's characterisation and 'regrettable' civil claim

In response to civil proceedings from the regulator

Patrick Brusnahan
clock 09 June 2026 • 2 min read
FCA obtains £452,000 confiscation order in Ponzi fraud case

FCA obtains £452,000 confiscation order in Ponzi fraud case

Confiscation order against convicted fraudster Daniel Pugh

Sophia Panayi
clock 08 June 2026 • 1 min read