FOS complaints data: Aviva tops list on pension gripes

Between January and June 2020, the FOS received a total of 76,624 non-PPI complaints, up by just under 1,000 from the previous reporting period. During the period Aviva received 276 new pension complaints. In H1 2020, 23% of pension complaints against it were upheld but some of those could relate to pension complaints from a previous period that were resolved during the first six months of 2020. After Aviva came Prudential, with 195 new pension complaints during H1 2020, with 11% of pension complaints against upheld. Phoenix Life was the third provider most complained about when it...