30 September 2020
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Excluding PPI-related complaints, the average complaint uphold rate across all firms for the period was 31%.
Financial Ombudsman Service (FOS) data from the first six months of 2020 has revealed Aviva received the most pension complaints of all firms listed.
Between January and June 2020, the FOS received a total of 76,624 non-PPI complaints, up by just under 1,000 from the previous reporting period. During the period Aviva received 276 new pension complaints....
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