When it comes to vulnerable customers 'all circumstances are different' - rewatch regulation and technology webinar

Speaking at the second series of Working Lunches hosted by Professional Adviser on Thursday (20 August), in partnership with SimplyBiz Group, Laing (pictured) said "nobody walks in anybody else's shoes", meaning it is important advisers develop the soft skills they need to handle different clients that might face similar circumstances. Additionally, she said: "Firms need to take a step back and look at the nature of their business. A business, for example, that deals with a lot of debt consolidation potentially deals with a lot of vulnerable clients. "So its even more important for th...