FCA sets out fresh best practice guidance for vulnerable customers
‘Ensure vulnerability is taken seriously’
Christopher Woolard: "Supporting vulnerable consumers is a key focus for the FCA, and the coronavirus crisis has only highlighted its importance."
Fresh guidance to help firms protect vulnerable customers has been published by the Financial Conduct Authority (FCA) in its latest consultation paper.
The guidance follows the regulator's Financial Lives survey, which found that almost half of UK adults (24.1m people) display one or more vulnerable characteristics. They are people who, due to personal...
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Consultation paper
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