FOS receives hundreds of advice complaints about events more than 15 years ago
FOS complaints data 2019/20
Caroline Wayman: "Some businesses still need to put fairness first in how they handle customer complaints."
A total 241 advice-based complaints at the Financial Ombudsman Service (FOS) relating to events that happened more than 15 years ago, according to the latest data from its 2019/20 financial year.
FOS data, published on Wednesday (3 June), showed the compensation service had received 1,635 new complaints about financial advisers in its 2019/20 financial year, down slightly from 1,915 in 2018/19....
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