The coronavirus pandemic has thrown many business plans off-kilter and has resulted in some advice firms deferring their annual reviews with clients, while others are pushing ahead with the process online. Here, Claire Tyrrell speaks to some firms about their approach...
Satis Wealth Management director and Chartered financial planner David Hearne believes advice firms should not be using the pandemic as an excuse not to conduct annual suitability reviews. "Some firms are wanting to furlough staff and they might justify that by saying 'we can't do reviews' or 'we'll do them when we're all back in the office'," he explains. Hearne has shifted his annual reviews to video conferences and plans to conduct them in coming weeks, believing firms have a responsibility to hold these reviews despite not being able to meet with clients physically. "Client rev...
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