FOS forecasts less pension and investment complaints in 2020/21

In its budget and future strategy consultation, released this afternoon (16 December), the FOS set out the number of complaints it expected to receive and resolve in the upcoming financial year. It said it expected to receive 245,000 complaints in 2020/2021, 145,000 of which would relate to services and products not related to payment protection insurance (PPI). In 2020/21, it said it expected to resolve 290,000 complaints in total. For the 2019/20 budget it projected to receive 15,500 complaints relating to investments and pensions, however for the 2020/21 financial year it is expect...