Complaints about investments and pension are expected to steady over the course of the 2019/20 financial year, according to the Financial Ombudsman Service (FOS).
The ombudsman has published its consultation on its plans and budget for the next financial year, and is expecting to see the same amount of new complaints about investments and pensions in 2019/20 as the current financial year. This year, the FOS is expecting investments and pensions complaints to rise by 15% - from 12,632 in 2017/18 to a forecasted 14,500 by the time this financial year finishes. This is broadly in line with its budgeted predictions for this year. For the followingfinancial year in, the ombudsman expects to receive the same amount of complaints about investments and...
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