IFA Fairstone ditches DB transfer triage process

Instead of the triage process - where advisers offer an initial steer to clients about a pension transfer inquiry - the IFA has been giving potential clients access to educational videos on pension transfers, which are supplied by Money Alive. The videos are supplied to every potential client interested in a pension transfer and, the firm said, so far those who have watched the videos have decided to proceed with full transfer advice. In October, the Financial Conduct Authority (FCA) released a policy paper confirming it would continue its parameter guidance on the triage process, whi...