Standard Life has been accused of steering advisers towards giving advice during the triage process of a pension transfer inquiry, rather than sticking to the impersonal guidance expected by the regulator.
In a policy paper published earlier this month by the Financial Conduct Authority (FCA), the regulator confirmed it would continue with its parameter guidance on the triage process, meaning firms must not provide any kind of personalised guidance during the process because they risk straying into the parameters of regulated advice. But a PA reader, who asked to remain anonymous, has highlighted a leaflet for Standard Life produced for advisers, suggesting it did not meet the regulator's expected standards. The leaflet (pictured below), which is no longer featured on the provider's we...
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