MPs demand FOS reviews case decisions after Dispatches exposé

Letter to FOS chief

Hannah Godfrey
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“The committee continues to receive a large amount of correspondence from consumers who feel that the FOS has failed to act with due diligence in their cases" - MP Nicky Morgan
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“The committee continues to receive a large amount of correspondence from consumers who feel that the FOS has failed to act with due diligence in their cases" - MP Nicky Morgan

The Treasury Committee has slammed the FOS's internal review plans, suggesting the institution was ticking boxes rather than conducting a thorough review into the outcomes of cases.

A letter to Committee chair Nicky Morgan (pictured) from Financial Ombudsman Service (FOS) chief executive Caroline Wayman set out the institution's plans to conduct an internal review after the co...

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