Adviser and clients contact MPs over Aegon/Cofunds re-platforming issues

‘Totally unacceptable’

clock • 4 min read

A Somerset-based Chartered financial planner has been in touch with his local MP over the "financial detriment" his clients have faced as a result of Aegon's issue-beset Cofunds re-platforming.

Professional Adviser also understands others have begun contacting their MPs about the problems they have suffered since the re-platforming completed more than two months ago. On Tuesday, PA revealed some Cofunds clients had again failed to receive their income from the new Aegon platform. One adviser said income worth more than £15,000, from more than 300 individual fund holdings, had not been paid to his clients on time. Some 400,000 advised Cofunds clients were re-platformed onto the new Aegon platform over the first May bank holiday weekend of this year. Many of them and their adv...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Wrap/platforms

Advised platform AUM tops £711bn in Q3 with new business hitting 'all-time highs'

Advised platform AUM tops £711bn in Q3 with new business hitting 'all-time highs'

Headed towards a ‘record-breaking year’

Jenna Brown
clock 06 November 2025 • 2 min read
Embark 'working to resolve delays' after advisers flag transfer backlogs

Embark 'working to resolve delays' after advisers flag transfer backlogs

One client was unable to complete £400,000 pension transfer for over two months

Sahar Nazir
clock 03 November 2025 • 3 min read
AJ Bell reports record platform AUM of £103bn

AJ Bell reports record platform AUM of £103bn

AUM and customer numbers both up 19% in the year

Jenna Brown
clock 23 October 2025 • 3 min read