The lack of integration between back-office systems, platforms and digital tools is the greatest obstacle stopping advisers using automated and digital solutions to help them in the advice process, according to research from Origo and Platforum.
Platforum's survey, which is included in its white paper with Origo, found one-in-six (17%) advisers cited "integration between systems" as the most significant challenge to overcome, while provider processes (13%), staff training (11%) and security issues (10%) were also to blame. Although platforms are responding to adviser demand for more integrations, Origo and Platforum said platforms are currently focused on two core groups - back-office systems and digital tool suppliers. It said such integrations only happen where there is a clear business case with sufficient demand or volumes o...
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