'Lack of integration' holding back advisers' use of tech

Platforum's survey, which is included in its white paper with Origo, found one-in-six (17%) advisers cited "integration between systems" as the most significant challenge to overcome, while provider processes (13%), staff training (11%) and security issues (10%) were also to blame. Although platforms are responding to adviser demand for more integrations, Origo and Platforum said platforms are currently focused on two core groups - back-office systems and digital tool suppliers. It said such integrations only happen where there is a clear business case with sufficient demand or volumes o...