Clients losing face-to-face time as adviser demand soars - research

Clients have more to invest

Hannah Godfrey
clock • 1 min read

An increase in demand for financial advisers has meant some are suffering with capacity issues and spending less than a fifth of their time with clients, a survey by Nucleus has found.

Average client numbers have risen by 21% in the last year to 149, with one in five advisers expecting significant growth to continue throughout 2018, according to Nucleus. The increase in demand has meant capacity issues are hitting home for some. Two-fifths (40%) of the platform's users said they spent less than 20% of their time with clients, while it was found that clients most valued the contact they had with advisers. The survey also found average values available to invest are also on the rise. More than double the proportion of clients have more than £500,000 to invest, compare...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Advisers fear for PFS independence after pledge to work 'ever more closely' with CII

Advisers fear for PFS independence after pledge to work 'ever more closely' with CII

Joint show of unity meeting from the two boards on 20 May

Jenna Brown
clock 22 May 2025 • 7 min read
'Guilty until proven otherwise' culture at FOS risks adviser confidence

'Guilty until proven otherwise' culture at FOS risks adviser confidence

Networks say FOS complaints system is riddled with loopholes and call for structural reform

Sahar Nazir
clock 21 May 2025 • 2 min read
AI on trial: FCA's Live Testing opens new path for advisers

AI on trial: FCA's Live Testing opens new path for advisers

Offering regulated firms a controlled space to trial advanced technologies

Sahar Nazir
clock 21 May 2025 • 7 min read