Protection Distributors Group launches provider 'claims charter'

Calling for new advisers to join

clock • 3 min read

The Protection Distributors Group, set up by advisers two years ago to improve the protection market for consumers, has launched a claims best practice charter for providers.

The ‘PDG Claims Charter' has been launched to improve outcomes for claimants. The charter recommends best practice for insurers by meeting a number of requirements. These include making a dedicated claims team available, with a phone-based process to manage claims supported by digital documentation to efficiently assess claims (paperwork only used where no digital alternatives possible); no potential claimant can be turned away by anyone not on the claims team; claimants to have named point of contact, with regular updates every two weeks and with queries from claimants responded to by t...

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