FOS reopens 23% more cases in weeks after Dispatches programme

When it aired on 12 March, the Channel 4 programme suggested "thousands of cases" might ultimately have to be reopened by the Financial Ombudsman Service (FOS) as a result of what it had found. From 13 March, the day after the Dispatches documentary aired, to 3 April 2018, when Professional Adviser submitted the FOI request, the FOS reopened 960 cases that had closed after its first-stage assessment. During the same period last year, the ombudsman reopened 778 cases, meaning 23.3% more cases were reopened in the two weeks following the Dispatches programme than 12 months earlier. O...