FOS tells Prudential to pay out £250 after admin error

According to the Financial Ombudsman Service (FOS) decision, Mr G completed a form in November 2016 notifying Prudential of his intention to take his pension benefits once he turned 75. Confusion over his correct home address followed between him and his adviser and Prudential.  Upholding the complaint, the FOS concluded the delay caused to the payment of Mr G's pension was due to Prudential not updating his address details. The investigator said this caused Mr G a great deal of stress, and said Prudential should pay him £250 in compensation. Prudential disagreed with the adjudicator'...