FOS tells Prudential to pay out £250 after admin error
Confusion over claimant's address
The FOS has told Prudential to compensate a customer £250 for causing him "trouble" and "distress" after failing properly to administer his address during a pension-planning process.
According to the Financial Ombudsman Service (FOS) decision, Mr G completed a form in November 2016 notifying Prudential of his intention to take his pension benefits once he turned 75. Confusion over...
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