Phoenix 'concerned' about volume and types of new scams

Customer reported visit to home

Tom Ellis
clock • 2 min read

Pension group Phoenix has said more of its customers are reporting approaches from unregulated companies after obtaining personal information or details about their pensions.

The group, which owns brands Axa, SunLife and Abbey Life, said it was not only the volume of approaches that was concerning, but the type of data being requested as well. After conducting research among 2,000 people, it said one-in-ten consumers had provided their national insurance number to organisations they did not know and two-in-ten had given away their passport number. One of Phoenix' customers even reported a cold caller visiting their home to get copies of their driving license, national insurance numbers, bank statement and pension paperwork. Power for fraudsters The gr...

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