NOW: Pensions has chosen to withdraw itself from the master trust assurance list of providers for auto-enrolment due to "historic issues".
The master trust said issues with delays in processing contributions for a "small percentage of clients" spurred the decision and were largely down to a change of third party administrator. NOW: Pensions also blamed the complexity of some cases, the quality of data that was "sometimes involved" and the systems used. It said as "one of the biggest players in the auto-enrolment market" it continues to have "an open and ongoing dialogue with the regulator regarding all aspects of our scheme". The firm said it is continuing to invest "heavily" in new systems, people and processes to pr...
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