Unbiased clarifies details on response rating tool

In the website's 'frequently asked questions' section, which was recently updated, it confirmed accepting an enquiry gave advisers a higher rating than rejecting it, even when either action was carried out before the enquiry expired.   The newly added text read: "You may notice that accepting an enquiry results in a slightly higher response rating than when you reject it. "This is to give consumers a clearer idea of which professionals are accepting more enquiries at the moment. Rejecting an enquiry will still boost your response rating, but by a smaller amount - as the consumer will ...