Sesame was the only advice firm to appear in the Financial Conduct Authority's (FCA) latest complaints data, with St James' Place dropping off the list.
Sesame, which closed its network for investment and pension advisers in 2015, received 95 complaints about decumulation and pensions, with 48% being upheld, and 231 about investment advice, with 35% being upheld. It also received a number of complaints for home finance and protection. St James' Place, which had received 640 pensions and decumulation complaints in H1 of 2016, according to the FCA, did not appear on the complaints tables for the second half of the year. The regulator only publishes data for firms that receive 500 or more complaints in the six-month period. Under new com...
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