FOS expects 3,000 more investment and pension cases than forecasted

Operating costs on the up

Tom Ellis
FOS expects 3,000 more investment and pension cases than forecasted

The Financial Ombudsman Service (FOS) expects to receive 16,000 new pension and investment related cases in 2017/18 - a 22% increase on its December forecast of 13,100.

Despite this FOS said it had budgeted for total operating costs to go down by £30m on its original forecast for the coming year, at £263.5m versus £295.2m. This still represents a £14.8m increase on last...

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