FOS expects 3,000 more investment and pension cases than forecasted

Operating costs on the up

Tom Ellis
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FOS expects 3,000 more investment and pension cases than forecasted

The Financial Ombudsman Service (FOS) expects to receive 16,000 new pension and investment related cases in 2017/18 - a 22% increase on its December forecast of 13,100.

Despite this FOS said it had budgeted for total operating costs to go down by £30m on its original forecast for the coming year, at £263.5m versus £295.2m. This still represents a £14.8m increase on last...

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