FCA confirms deadline for PPI complaints

Adds new grounds for complaints

Carmen Reichman
clock • 2 min read

The Financial Conduct Authority (FCA) has set a deadline before which new payment protection insurance (PPI) claims must be brought for 29 August 2019.

The regulator will run a two-year consumer communications campaign from August 2017 to help consumers decide whether or not to bring a claim. It has also made final rules on how firms should handle complaints based on a Supreme Court judgment in Plevin v Paragon Personal Finance Ltd (Plevin). This gives consumers new grounds to complain if the provider failed to disclose the commission it received for the sale. The FCA said it will require all firms to write to previously rejected complainants who are eligible to complain in light of Plevin in order to explain the new basi...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

FCA to extend bullying and harassment rules to non-banks

FCA to extend bullying and harassment rules to non-banks

Extension will apply to 37,000 firms

Cristian Angeloni
clock 02 July 2025 • 2 min read
Regulatory necessity: Why data is no longer a 'nice to have'

Regulatory necessity: Why data is no longer a 'nice to have'

Client-led, data-driven

Paul Bruns
clock 01 July 2025 • 5 min read
Targeted Support: One-off firm costs could approach £69m

Targeted Support: One-off firm costs could approach £69m

One firm estimated IT costs of £1m a year alone

Jen Frost
clock 01 July 2025 • 3 min read