FCA confirms deadline for PPI complaints

The regulator will run a two-year consumer communications campaign from August 2017 to help consumers decide whether or not to bring a claim. It has also made final rules on how firms should handle complaints based on a Supreme Court judgment in Plevin v Paragon Personal Finance Ltd (Plevin). This gives consumers new grounds to complain if the provider failed to disclose the commission it received for the sale. The FCA said it will require all firms to write to previously rejected complainants who are eligible to complain in light of Plevin in order to explain the new basi...