FCA to force advisers to record phone calls under tighter MiFID II rules

Third consultation paper published by regulator

Tom Ellis
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FCA to force advisers to record phone calls under tighter MiFID II rules

Advisers will have to record all phone calls under incoming Markets in Financial Instruments Directive (MiFID II) rules, the Financial Conduct Authority (FCA) has said in its latest consultation paper.

The regulator said it will implement the MiFID recording requirements to protect consumers, after finding the majority of complaints to the Financial Ombudsman Service (FOS) gravitated around conversations...

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