FOS warns of 'fake Ombudsmen'

Service is being impersonated by fraudsters

Carmen Reichman
clock • 1 min read

The Financial Ombudsman Service (FOS) has warned fraudsters have been targeting consumers under its name to get them to reveal personal information.

In a note on its website, the FOS said it was aware consumers had been cold-called and received emails by the scammers, who had used its name, in a bid to persuade them to reveal details of their personal and financial circumstances. The service also warned of "number spoofers" - fraudsters using technology to make it look like an Ombudsman number was calling. The FOS remined consumers it would never email or phone people out of the blue to ask for personal information. It only contacts people if they have already been in touch to register a complaint. "The ombudsman is a free s...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

FCA's targeted support rules set to take effect from April 2026

FCA's targeted support rules set to take effect from April 2026

Regulator plans to open application gateway for firms in March

Isabel Baxter
clock 11 December 2025 • 5 min read
FCA sets out plans to simplify complaints regime

FCA sets out plans to simplify complaints regime

Including requirement for firms to report complaints involving vulnerable clients

Isabel Baxter
clock 04 December 2025 • 2 min read
FCA looks to boost transparency of ESG ratings providers

FCA looks to boost transparency of ESG ratings providers

Regulator opens consultation

Michael Nelson
clock 01 December 2025 • 2 min read