FOS lead ombudsman challenges 'myth' of consumer favouritism

Caroline Mitchell speaks out

Scott Sinclair
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Financial Ombudsman Service (FOS) lead ombudsman Caroline Mitchell has challenged the 'myth' its adjudicators are pre-disposed to finding in favour of the consumer when settling advice complaints.

"More often than not we do support the adviser," Mitchell (pictured) told advisers at a conference examining alternative investments in London on Thursday. Mitchell reiterated the FOS receives f...

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