FOS pension complaints on course to top last year's

People complained about products and advice

Carmen Reichman
clock

Complaints to the Financial Ombudsman Service (FOS) about pension products and advice have been rising steadily and are on course to top last year's numbers, figures show.

Complaints about personal pensions, self-invested personal pensions (SIPPs), and annuities will all surpass last year's numbers if they continue to rise at the same pace, according to the FOS's latest half year figures. The service said it is seeing an increase in pension freedom-related enquiries about advice to take out personal pensions and the administration of the plans. The numbers detail complaints taken on by the FOS between April and September compared with the whole of last year and only list those that were not settled at firm level. The data showed the FOS accepted 751 ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

'Slow start' expected for targeted support as rules go live

'Slow start' expected for targeted support as rules go live

Royal London one of the first to get FCA approval

Sophia Panayi
clock 07 April 2026 • 4 min read
Former financial adviser hit with FCA ban after pocketing £54,000 from 'vulnerable' client

Former financial adviser hit with FCA ban after pocketing £54,000 from 'vulnerable' client

Daniel Leon Williams banned from regulated activities after being sentenced in 2024

Sophia Panayi
clock 07 April 2026 • 1 min read
FOS award limits increase for next financial year

FOS award limits increase for next financial year

One type of complaint sees a £10,000 rise

Sophia Panayi
clock 01 April 2026 • 1 min read