FOS upholds Sesame £21k annuity complaint but sides with firm

Carmen Reichman
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The Financial Ombudsman Service (FOS) has upheld a complaint against Sesame about unsuitable annuity advice, but refused to side with the complainant about the redress due.

A widow complained her late husband had been missold an annuity by Sesame advisers in 2013 and she should be put in the position she was in had he not bought the product. Mr K had been advised to buy an annuity just before undergoing a major operation, which ultimately led to his death three months later. When Sesame accepted the advice was unsuitable and made an offer of redress, the woman was not happy. Related reading: FOS annuity complaints continue to rise Sesame initially offered to pay Mrs K £11,500 as a lump sum and for her to keep receiving the annuity payments unti...

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