Phoenix Life has been ordered to pay an adviser redress after the Financial Ombudsman Service (FOS) found it had not responded quickly enough to his complaint.
The ombudsman asked Phoenix to pay the retired IFA £150 to cover the "distress and inconvenience" caused by a delay in handling a complaint about his life policy. The IFA had successfully challenged...
Admits past failings
Sales down 26% in last five years
By High Court
£624,311 of assets frozen
FCA board to make decision
Range from 24 to 59 years old
Directors to pay upwards of £6m
Sanlam on Demand
No need for wet signatures
Fees play a big part