FCA unveils three step process to deal with insistent clients

The regulator said advisers should ensure they follow three steps when dealing with insistent clients to ensure they have satisfied regulatory requirements. The factsheet followed repeated calls from the industry for clarification around the issue in order to protect advisers. The regulator technically does not recognise the term 'insistent client' and has not previously issued any rules on how advisers should deal with them. However, it said: "There is no rule to prevent advisers from transacting business against their advice if the client insists. "In practice, there may be oc...