'It all started going wrong': Former Sesame adviser on why he was leaving anyway

Balchin, of Lancashire-based advice firm James Trickett & Son, said he had been happy as an appointed representative (AR) of the UK's largest network. But two years ago, he told Professional Adviser, "it all started going wrong". He claimed overly restrictive tick-box compliance processes and a lack of leadership made it difficult to write business. "It's a great shame. I don't know what went wrong," said Balchin. "We'd been with Sesame for 18 years and, for 16 of them, I was happy as Larry, but then it all started going wrong. It got to the point where they'd lost all leadershi...