Financial Conduct Authority (FCA) technical specialist Rory Percival has denied there are "significant" differences in what the regulator thinks is adequate due diligence undertaken by firms and how the ombudsman finds in dispute cases.
Percival (pictured) dismissed an oft-cited accusation that there are differences in adjudications between the FCA and Financial Ombudsman Service (FOS) as "myths" and "not real". However, he acknowledged...
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