Cofunds to review 'provider speak' letter after criticism

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Cofunds is planning to review the language of a client letter after an adviser criticised its 'provider speak'.

The platform confirmed it is looking into the concerns of Staff Benefits financial planner Amyr Rocha-Lima (pictured), who was approached by a client who had discovered their contributions into their account had stopped. When he investigated, he traced the decision back to a Cofunds letter telling the client it was no longer supporting a number of Aberdeen funds. The letter clearly stated the funds were closed to new investment. However, Rocha-Lima has argued the obscure reference to mandates being reduced did not adequately inform the client their contribution would be stopped altoge...

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