Secret email shows Lloyds still pressures staff over sales despite £28m fine for mis-selling

The email, which has emerged a week after Lloyds's bill for mis-selling payment protection insurance topped £10bn, reveals the aggressive sales culture which still pervades the bank, the Daily Mail reports. It was sent by an unnamed regional manager to a branch and shows how employees are set strict targets to make as many appointments with customers as possible. It uses industry jargon such as ‘helping' customers with credit cards, and ‘needs met' to describe sales. Staff are also set targets for ‘referrals', which means passing a customer to another department of the bank which w...