FOS resolves half a million complaints in 'unprecedented' year

In its annual review for 2013/14 the said it answered 2.3 million enquiries from consumers and settled a record 518,778 disputes - more than double the number last year. Payment protection insurance (PPI) made up 78% of all cases, with the number of PPI complaints rising 6% to 399,939. Chief ombudsman Tony Boorman (pictured) said: "It's been an unprecedented twelve months for the ombudsman by anyone's standards. Complaints continued at record levels - and we resolved over half a million cases during the year. "But our work - and complaints handling in general - is about much more t...